Privacy Policy

Paylo provides a merchant-facing mobile application and customer-facing online storefronts. This policy applies to information Paylo processes to operate those services. A merchant may separately control information it collects from its customers through its store and remains responsible for its own legal notices and obligations.

• Account and identity information, including name, business email address, phone number, verification status, account role, and authentication records.
• Store information and seller content, including store name, description, contact details, address, product listings, prices, inventory, variants, images, coupons, and shipping settings.
• Order and transaction information needed to operate the service, including order contents, customer delivery and contact details, fulfillment status, payment status, commissions, settlements, and payout records.
• Device and app information, including push-notification tokens, app version, language, operating system, security events, crash reports, diagnostics, and performance information.
• Support communications and information a person chooses to provide when contacting us.
• Website analytics and consent preferences where permitted by the visitor's cookie choices.

• Create and authenticate accounts, review merchant applications, and protect accounts from unauthorized access.
• Operate stores, catalogs, orders, fulfillment, shipping, notifications, analytics, settlements, and payouts.
• Provide support, investigate errors, prevent fraud and abuse, enforce platform rules, and improve reliability.
• Meet legal, accounting, tax, dispute-resolution, and regulatory obligations.

Paylo Seller requests camera access to photograph products and scan supported order, product, barcode, or QR codes. Photo-library access lets a seller select store and product images. Notifications are optional and are used for operational updates such as new orders. If device authentication is enabled, biometric matching is performed by the operating system; Paylo does not receive the person's face or fingerprint data.

We may use vetted providers for hosting, content delivery, SMS verification, push delivery, diagnostics, customer support, and payment processing. They may process only the information needed to provide their service under applicable contractual and legal safeguards. We may also disclose information when required by law, to protect users or the service, or as part of a corporate transaction subject to appropriate protections.

Paylo does not sell personal information. Paylo Seller is not configured to track a person across apps and websites owned by other companies for advertising.

We retain information only as long as needed for the purposes described above. A seller may initiate permanent account deletion in Paylo Seller. Deletion closes the store and removes or anonymizes account, profile, product, and other personal information associated with the account. Limited order, payment, payout, security, tax, or dispute records may be retained where required by law or necessary to establish or defend legal claims, and are minimized or de-identified where appropriate.

Depending on applicable law, a person may request access, correction, deletion, restriction, or a copy of personal information, and may object to or withdraw consent for certain processing. Notification and camera permissions can be changed in device settings. Identity verification may be required before fulfilling a request.

We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security. Paylo Seller is a business tool and is not directed to children. Service providers may process information outside a person's country; where required, we use appropriate safeguards for those transfers.

Questions and requests may be sent to support@paylo.co.il. Please do not email passwords, one-time codes, full payment-card details, or other authentication secrets.

We may update this policy as the service or legal requirements change. The effective date above identifies the current version; material changes will be communicated where required.