Paylo Support

Email support@paylo.co.il. Include the store name, the screen or feature involved, what you expected, and what happened. For an order question, include the order number but do not send full payment-card details, passwords, or one-time verification codes.

• Account application, phone verification, approval, suspension, or sign-in problems.
• Store profile, products, inventory, images, categories, coupons, shipping zones, orders, notifications, analytics, or payouts.
• Privacy requests, account deletion, security concerns, or suspected unauthorized access.

For product, delivery, cancellation, return, or refund questions, first contact the merchant identified on the storefront or order confirmation. Paylo support can help with access to the platform or escalation when the merchant cannot be reached, but the merchant remains responsible for its products and order commitments except where applicable law provides otherwise.

Use the subject line “Urgent security report” for suspected account compromise, exposed personal information, fraud, or unsafe or illegal listings. Provide links or identifiers needed to locate the issue and avoid including unnecessary personal information.